The 3 D”s of Customer Experience
Posted in Main on November 10th, 2005 No Comments »
I read a very interesting article from the Harvard Business Review that I”d like to share.
It’s all about your customer’s experience of you.
Before I point to the article, let me mention something we’ve found.
Businesses often think they’re doing a wonderful job for their clients, but when their clients are surveyed, the opposite holds
true.